We currently only deliver within the United Kingdom. We do not ship internationally. UK delivery times and charges vary by order weight and delivery location, and some areas (such as the Scottish Highlands and islands, Channel Islands, Isle of Man, and Scilly Isles) may have additional carriage charges, please contact us for a quote if you’re unsure.

Most orders arrive in 1–2 working days, with free next-working-day delivery on 2–70kg orders placed by 2:30pm, and 2–5 working days for orders over 70kg.

To return an order, call us on 01646 687 880 first so we can troubleshoot, then if a return is needed drain all fuel/oil (if applicable) before collection, report damage within 24 hours with photos, and note that unused “change of mind” returns within 14 days incur a 5% restocking/service charge (faulty items within 30 days can be returned for repair, replacement, or refund).

Refunds are processed once your return is received and checked at our warehouse, and it may take a few additional working days for the funds to appear depending on your bank or payment provider; if you haven’t seen the refund after this time, please contact your bank or payment provider for an update.